Bot Services Market Report 2025 (Global Edition)

Global Bot Services Market Report 2025 Market Size Split by Service Type (Framework, Platform), by Mode of Channel (Website, Contact Centers, Social Media, Mobile Applications), by Interaction Type (T...

Bot Services Market Report Description

We have various report editions of Bot Services Market, hence please contact our sales team and author directly to obtain/purchase a desired Edition eg, Global Edition, Regional Edition, Country Specific Report Edition, Company Profiles, Forecast Edition, etc. Request for your Free Sample PDF/Online Access.

Bot Services Market Insights Video

Competitive Landscape of the Bot Services

In August 2020, Google introduced their Dialogflow Bot Framework.

 (Source: https://workspace.google.com/blog/product-announcements/keep-the-dialog-flowing-create-conversational-chatbots-in-hangouts-chat-with-dialogflow)

Top Companies Market Share in Bot Services Industry: (In no particular order of Rank)

• Microsoft (US)
• IBM (US)
• Google (US)
• Oracle (US)
• AWS (US)
• Meta (US)
• Artificial Solutions (Sweden)
• eGain (US)
• Baidu (China)
• Inbenta (US)
• Alvaria (US)
• SAP (Germany)
• CM.com (Netherlands)
• Creative Virtual (UK)
• Kore.ai (US)
• |2417 ai (US)
• Gupshup (US)
• Rasa (US)
• Pandorabots (US)
• Botego (US)
• Chatfuel (US)
• Pypestream (US)
• Avaamo (US)
• Webio (Ireland)
• ServisBOT (US)
• Morph.ai (India)
• Cognigy (Germany)
• Enterprise Bot (Switzerland)
• Engati (US)
• Haptik (US)
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*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

Regional Analysis of Bot Services

Which Region will dominate the Bot Services Market in 2024?

According to Cognitive Market Research, in 2023, North America dominated the market, accounting for more than 37.5%. Early adoption of new technologies, as well as the expanding dominance of retail, healthcare, e-commerce, and social media platforms, are expected to drive market growth. In addition, businesses in the United States and Canada are using bot services to interact with their customers. Companies such as Amazon and Microsoft have made significant investments in bot services. Furthermore, users in this location are more likely to use these services. According to Forbes research, 62% of US consumers prefer using bot services to connect with businesses. In addition, 64% of firms in the United States and Canada intend to expand their AI investment by 2020.

Which Region is Expanding at the Fastest CAGR?

During the forecast period, the Asia-Pacific region is expected to develop at the fastest CAGR throughout the projection period. A growing number of tech-savvy consumers who are comfortable interacting with businesses through digital channels is driving the expansion of Bot Services in the region.

The current report Scope analyzes Bot Services Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Switzerland, Luxembourg, Rest of Europe)
• Asia Pacific (China, Japan, South Korea, India, Australia, Singapore, Taiwan, South East Asia, Rest of APAC)
• Latin America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East (Saudi Arabia, Turkey, UAE, Egypt, Qatar, Rest of Middle East)
• Africa (Nigeria, South Africa, Rest of Africa)

The above graph is for illustrative purposes only.

Bot Services Market Analysis

Service Type Segment Analysis of Bot Services Market

The Bot Services market is typically segmented by Service Type, which play a significant role in determining the structure and growth potential of the industry. Understanding the market by Service Type allows businesses to focus on specific product categories that are likely to perform the best in the coming years. By understanding the performance and demand trends of each type, companies can target the most lucrative segments, innovate within specific categories, and develop products or services that align with the needs of their target customers. Analyzing the growth patterns by type helps to pinpoint which segments are most likely to grow at an accelerated pace and which ones might experience slower or stagnant growth.

Service Type of Bot Services analyzed in this report are as follows:

• Framework
• Platform

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Bot Services Industry. Request a Free Sample PDF!

Mode of Channel Segment Analysis of Bot Services Market

Market segmentation by Mode of Channel is another crucial element in understanding the dynamics of the Bot Services industry. Applications refer to the specific uses or end-user industries that drive demand for the Bot Services products or services. These can vary widely, depending on the nature of the market, ranging from healthcare, manufacturing, and retail to more specialized sectors like aerospace, automotive, and telecommunications. By breaking down the market according to its applications, businesses can gain insight into which industries are adopting Bot Services-related solutions most effectively, and where new opportunities are emerging.

Moreover, analyzing application trends helps in recognizing which industries are growing faster, where innovations are occurring, and which markets are saturated, allowing businesses to strategically position themselves in the most promising areas of the market. Get in touch with us to receive industry-specific insights tailored to your needs
 

Some of the key Mode of Channel of Bot Services are:

• Website
• Contact Centers
• Social Media
• Mobile Applications

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Bot Services Interaction Type Segment Analysis

• Text & Rich Media
• Audio
• Video

Bot Services Business Function Segment Analysis

• Sales & Marketing
• Human Resource (HR)
• Finance
• Supply Chain & Logistics
• Information Technology (IT)

Bot Services Application Segment Analysis

• Customer Engagement & Retention
• Workforce Management
• Agent Performance Management
• Content Management
• Appointment Scheduling
• Employee Onboarding
• Other Applications (Branding & Advertising
• Lead Generation
• and Risk & Compliance Management)

Bot Services Deployment Mode Segment Analysis

• On-premises
• Cloud

Author's Detail

Swasti Dharmadhikari

Research associate at Cognitive Market Research

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Profile

Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.

Author's Conclusion