Softphone Software Market Report 2025 (Global Edition)

Global Softphone Software Market Report 2025 Market Size Split by Type (Cloud based, On premise), by Enterprise Size (SMEs, Large Enterprises), by Industry (BFSI, Healthcare, Retail, IT & Telecom, Edu...

Softphone Software Market Report Description

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Competitive Landscape of the Softphone Software Market

The Softphone Software Market features a competitive landscape with key players such as Zoom, Microsoft, Cisco, and Avaya dominating the market. These companies offer comprehensive communication solutions, including softphone software, to cater to the needs of businesses and individuals. Other notable players include 3CX, CounterPath, Nextiva, and RingCentral. Competition is driven by factors such as product innovation, pricing strategies, and service quality. Market players continually strive to differentiate themselves by offering advanced features, scalability, and reliability in their softphone solutions.

May 2023: KPN has recently announced significant investments aimed at enhancing its operational efficiency. The company has opted for Oracle Fusion Cloud Applications to streamline its finance, supply chain management, and human resources functions. By leveraging Oracle's cloud platform, KPN aims to enhance financial planning and forecasting, modernize HR processes, enhance employee experience, and streamline procurement and supply chain management. This strategic move underscores KPN's commitment to optimizing its business processes and improving overall performance. (Source: https://www.oracle.com/news/announcement/kpn-turns-oracle-to-modernize-operations-2021-10-13/ )

Top Companies Market Share in Softphone Software Industry: (In no particular order of Rank)

• Zoom (USA)
• Microsoft Corporation (USA)
• Cisco Systems
• Inc. (USA)
• Avaya Inc. (USA)
• 3CX (Cyprus)
• CounterPath Corporation (Canada)
• Mitel Networks Corporation (Canada)
• Nextiva (USA)
• RingCentral
• Inc. (USA)
• Voxbone (Belgium)
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*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

Regional Analysis of the Softphone Software Market

Which Region Dominates the Softphone Software Market in 2024?

According to Cognitive Market Research, North America dominates the Softphone Software Market due to several factors. The region is home to many key players in the telecommunications industry, fostering innovation and development of advanced communication technologies. Additionally, the high adoption rate of remote work and bring-your-own-device (BYOD) policies in North American businesses drives demand for softphone solutions. Moreover, robust internet infrastructure and widespread availability of high-speed internet contribute to the region's leading market share in softphone software adoption.

Which Region is Expanding at the Fastest CAGR?

The Asia Pacific region is experiencing the fastest Compound Annual Growth Rate (CAGR) in the Softphone Software Market due to several factors. Rapid urbanization, digital transformation initiatives, and the proliferation of smartphones are driving the adoption of softphone solutions in the region. Moreover, the increasing trend of remote work, coupled with the growing population of tech-savvy professionals, is fueling demand for flexible communication tools. Additionally, the expansion of internet infrastructure and increasing internet penetration rates are further accelerating market growth in Asia Pacific.

The current report Scope analyzes Softphone Software Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Netherlands, Switzerland, Belgium)
• Asia-Pacific (China, Japan, Korea, India, Australia, Philippines, Singapore, Malaysia, Thailand, Indonesia, Rest of APAC)
• South America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East and Africa (Saudi Arabia, Turkey, Nigeria, UAE, Egypt, South Africa, GCC Countries, Rest of MEA)

The above graph is for illustrative purposes only.

North America Softphone Software

According to Cognitive Market Research, the global Softphone Software market size was estimated at USD xx Million, out of which North America held the major market of more than 40% of the global revenue with a market size of USD xx million in 2024 and will grow at a compound annual growth rate (CAGR) of 9.7% from 2024 to 2031.

• According to Cognitive Market Research, the US had a major share in the Softphone Software market with a market size of USD xx million in 2024 and is projected to grow at a CAGR of 9.5% during the forecast period. The demand is amplified by the region's early adoption of advanced technologies.
• The Canada Softphone Software market had a market share of USD xx million in 2024 and is projected to grow at a CAGR of 10.5% during the forecast period. This is due to high prevalence of remote work and BYOD policies.
• The Mexico Softphone Software market is projected to witness growth at a CAGR of 10.2% during the forecast period, with a market size of USD xx million in 2024.

Europe Softphone Software

According to Cognitive Market Research, the global Softphone Software market size was estimated at USD xx Million out of which Europe held the market of more than 30% of the global revenue with a market size of USD xx million in 2024 and will grow at a compound annual growth rate (CAGR) of 10.0% from 2024 to 2031.

• The United Kingdom Softphone Software market had a market share of USD xx million in 2024 and is projected to grow at a CAGR of 10.8% during the forecast period. In the UK, Softphone Software sales witness an upswing due to the region's strong emphasis on digital transformation warehouses.
• The France Softphone Software market is projected to witness growth at a CAGR of 9.2% during the forecast period, with a market size of USD xx million in 2024.
• According to Cognitive Market Research, the Germany Softphone Software market size was valued at USD xx million in 2024 and is projected to grow at a CAGR of 10.2% during the forecast period. In Germany, Softphone Software sales surged due to increasing adoption of remote work practices.
• The Italy Softphone Software market is projected to witness growth at a CAGR of 9.4% during the forecast period, with a market size of USD xx million in 2024.
• The Russia Softphone Software market is projected to witness growth at a CAGR of 9.0% during the forecast period, with a market size of USD xx million in 2024.
• The Spain Softphone Software market is projected to witness growth at a CAGR of 9.1% during the forecast period with a market size of USD xx million in 2024
• The Luxembourg Softphone Software market is projected to witness growth at a CAGR of 10.1% during the forecast period, with a market size of USD xx million in 2024.
• The Portugal Softphone Software market is projected to witness growth at a CAGR of 9.8% during the forecast period, with a market size of USD xx million in 2024.
• The Greece Softphone Software market is projected to witness growth at a CAGR of 10.3% during the forecast period, with a market size of USD xx million in 2024.
• Rest of Europe's Softphone Software market is projected to witness growth at a CAGR of 8.7% during the forecast period, with a market size of USD xx million in 2024.

Asia Pacific Softphone Software

According to Cognitive Market Research, the global Softphone Software market size was estimated at USD xx Million, out of which Asia Pacific held the market of around 23% of the global revenue with a market size of USD xx million in 2024 and will grow at a compound annual growth rate (CAGR) of 13.5% from 2024 to 2031.

• According to Cognitive Market Research, the China Softphone Software market size was valued at USD xx million in 2024 and is projected to grow at a CAGR of 13.0% during the forecast period. Softphone Software sales surge in China due to t region's increasing trend of remote work.
• The Japan Softphone Software market is projected to witness growth at a CAGR of 12.0% during the forecast period, with a market size of USD xx million in 2024.
• The India Softphone Software market had a market share of USD xx million in 2024 and is projected to grow at a CAGR of 15.3% during the forecast period. This is due to wing population of tech-savvy professionals.
• The South Korea Softphone Software market is projected to witness growth at a CAGR of 12.6% during the forecast period, with a market size of USD xx million in 2024.
• The Australia Softphone Software market is projected to witness growth at a CAGR of 13.2% during the forecast period, with a market size of USD xx million in 2024.
• The South East Asia Softphone Software market is projected to witness growth at a CAGR of 14.5% during the forecast period, with a market size of USD xx million in 2024.
• The Rest of Asia Pacific Softphone Software market is projected to witness growth at a CAGR of 13.3% during the forecast period, with a market size of USD xx million in 2024.

South America Softphone Software

According to Cognitive Market Research, the global Softphone Software market size was estimated at USD xx Million out of which Latin America market of more than 5% of the global revenue with a market size of USD xx million in 2024 and will grow at a compound annual growth rate (CAGR) of 10.9% from 2024 to 2031.

• According to Cognitive Market Research, the Brazil Softphone Software market size was valued at USD xx million in 2024 and is projected to grow at a CAGR of 11.5% during the forecast period. Softphone Software sales flourish in Brazil due to region's increasing adoption of digital technologies saving.
• Argentina Softphone Software market had a market share of USD xx million in 2024 and is projected to grow at a CAGR of 11.8% during the forecast period. This is due to ising internet penetration rates.
• Colombia Softphone Software market is projected to witness growth at a CAGR of 10.7% during the forecast period with a market size of USD xx million in 2024.
• Peru Softphone Software market is projected to witness growth at a CAGR of 11.1% during the forecast period with a market size of USD xx million in 2024.
• Chile Softphone Software market is projected to witness growth at a CAGR of 11.2% during the forecast period with a market size of USD xx million in 2024.
• The Rest of Latin America Softphone Software market is projected to witness growth at a CAGR of 10.0% during the forecast period, with a market size of USD xx million in 2024.

Middle East Softphone Software

According to Cognitive Market Research, the global Softphone Software market size was estimated at USD xx Million, out of which the Middle East and Africa held the major market of around 2% of the global revenue with a market size of USD xx million in 2024 and will grow at a compound annual growth rate (CAGR) of 11.2% from 2024 to 2031.

• The GCC Countries Softphone Software market is projected to witness growth at a CAGR of 12.0% during the forecast period with a market size of USD xx million in 2024. Softphone Software sales flourish due to region's rapid digital transformation.
• The Egypt Softphone Software market is projected to witness growth at a CAGR of 11.5% during the forecast period, with a market size of USD xx million in 2024.
• The South Africa Softphone Software market is projected to witness growth at a CAGR of 12.2% during the forecast period, with a market size of USD xx million in 2024. Softphone Software sales flourish in South Africa due to increasing adoption of cloud-based technologies.
• The Turkey Softphone Software market is projected to witness growth at a CAGR of 10.7% during the forecast period, with a market size of USD xx million in 2024.
• The Nigeria Softphone Software market is projected to witness growth at a CAGR of 10.3% during the forecast period, with a market size of USD xx million in 2024.
• The Rest of MEA Softphone Software market is projected to witness growth at a CAGR of 10.2% during the forecast period, with a market size of USD xx million in 2024.

Softphone Software Market Analysis

How are Segments Performing in the Global Softphone Software Market?

Softphone Software Market Type Segment Analysis

According to Cognitive Market Research, Cloud based stands out as the dominating category. Cloud-based softphone software dominates the market due to several reasons. It offers scalability, flexibility, and cost-effectiveness compared to on-premises solutions. Cloud-based offerings eliminate the need for costly hardware infrastructure and provide seamless updates and maintenance. Additionally, they offer enhanced accessibility, enabling users to access communication tools from anywhere with an internet connection. Moreover, the growing trend of remote work and the need for scalable communication solutions further drive the adoption of cloud-based softphone software, capturing the largest market share.

The on-premise type of softphone software is witnessing the highest Compound Annual Growth Rate (CAGR) due to several factors. Certain industries, particularly those with stringent data privacy and security regulations, prefer to have full control over their communication infrastructure, leading to the continued adoption of on-premise solutions. Additionally, businesses with legacy systems or specific customization requirements may opt for on-premise softphone software. Despite the dominance of cloud-based solutions, on-premise offerings cater to niche markets, contributing to their high CAGR.

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Softphone Software Industry. Request a Free Sample PDF!

Softphone Software Market Enterprise Size Segment Analysis

According to Cognitive Market Research, the dominating category is SMEs. Small and Medium-sized Enterprises (SMEs) dominate the Softphone Software Market due to several reasons. SMEs often prioritize cost-effective communication solutions that offer flexibility and scalability, making softphone software an attractive option. Additionally, SMEs are increasingly adopting remote work practices, driving the demand for communication tools that enable seamless collaboration from anywhere. Moreover, the ease of deployment and the ability to integrate with existing systems make softphone software a preferred choice for SMEs, capturing the largest market share.

Large Enterprises are experiencing the highest Compound Annual Growth Rate (CAGR) in the Softphone Software Market due to several factors. As large enterprises expand globally, they require communication solutions that can scale with their operations. Softphone software offers the flexibility and advanced features needed to support large-scale communication requirements. Additionally, large enterprises often have the resources to invest in customized softphone solutions tailored to their specific needs, driving the adoption of softphone software and contributing to the segment's high CAGR.

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Softphone Software Industry Segment Analysis

Industry Segment Analysis

According to Cognitive Market Research, the dominating category is BFSI. The BFSI (Banking, Financial Services, and Insurance) industry dominates the Softphone Software Market due to several reasons. BFSI firms prioritize communication solutions that offer security, reliability, and compliance with industry regulations. Softphone software provides advanced features such as encryption, call recording, and secure authentication, meeting the stringent requirements of the BFSI sector. Additionally, the need for seamless communication between branches, remote workers, and clients drives the adoption of softphone software, capturing the largest market share in the BFSI industry.

The Healthcare industry is experiencing the highest Compound Annual Growth Rate (CAGR) in the Softphone Software Market due to several factors. With the increasing adoption of telemedicine and remote patient monitoring, healthcare providers require robust communication tools for virtual consultations and patient interactions. Softphone software offers HIPAA-compliant solutions with features like secure messaging, video conferencing, and electronic health record integration, addressing the unique communication needs of the healthcare industry and driving its rapid growth in the softphone software market.

• BFSI
• Healthcare
• Retail
• IT & Telecom
• Education
• Manufacturing
• Others

Author's Detail

Swasti Dharmadhikari

Research associate at Cognitive Market Research

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Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.

Author's Conclusion