Patient Portals Market Report 2025 (Global Edition)

Global Patient Portals Market Report 2025 Market Size Split by Portal (Standalone Patient Portals, Integrated Patient Portals), by Deployment Mode (Cloud-Based, On-Premise, Web-Based), by End-User (Ho...

Patient Portals Market Report Description

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Top Companies in Patient Portals Market

The competitive landscape of the Patient Portals market provides an analysis of how key players interact and position themselves in the market. It covers market share distribution, competitive strategies like product differentiation, pricing, mergers, and partnerships. The analysis includes recent business developments such as new product launches, geographic expansions, and technological innovations. Financial metrics (revenue, gross margin, market share) for 2021-2024 offer insights into company performance, while SWOT analyses highlight strengths, weaknesses, opportunities, and threats. The report also examines how companies have adapted to challenges like COVID-19 through cost-cutting and digital transformation. (For company-specific financials, request sample pages or consult with our experts.)

Top Companies Market Share in Patient Portals Industry: (In no particular order of Rank)

• Allscripts Healthcare Solutions
• athenahealth Inc.
• Cerner Corporation
• CureMD
• Epic System Company
• GE Healthcare
• McKesson Corporation
• Medfusion
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Which region dominate the Patient Portals market in 2024?
According to Cognitive Research, North America region dominated the market and accounted for the highest revenue of XX% in 2024 and it is projected that it will grow at a CAGR of XX% in the future. North America is the largest shareholder in the world market and is expected to increase xx%. North America leads the world market for patient portal due to an increase in demand for increased efficiency and ease of access to the portal. Demand for patient portals is on the rise due to the region's fast-paced digitalization of the healthcare industry. The use of patient portals in the US is primarily prompted by the pressure for healthcare digitization and electronic health records (EHR), spurred by government policies Numerous established companies in this sector, particularly in the US, have also contributed to this sector dominating the market. The US and Canada have both created mandates for promoting the use of EHRs. The governments in the US created incentive schemes to promote use of EHRs, while in Canada all healthcare providers had to maintain baseline EHR records. These projects facilitated use by individuals in the two countries, as well as by more medical providers, through patient portals.
https://www.commonwealthfund.org/publications/newsletter-article/federal- 
For instance, in February 2021, Northern Inyo Healthcare District partnered with Cerner Corporation to revamp its Electronic Health Record (EHR). The partnership saw Northern Inyo Healthcare District shift to a new electronic system that facilitated the exchange of data among physicians, nurses, and clinicians across the district's various offices. Such partnerships are likely to be responsible for the increased adoption of EHRs in the United States, driving the Healthcare IT Industry.
https://www.nih.org/nihd-news/2021/february/nihd-readies-for-new-electronic-health-record/ 
Patient portal software is rapidly becoming a must-have in healthcare practices all over the United States. According to a survey conducted by the Medical Group Management Association (MGMA), among nearly 1,800 respondents, 90 percent of health care organizations provide access to patient portals for their patients. The remaining 10 percent, who did not, reported that they planned to implement tools in the future.
https://www.360connect.com/product-blog/types-of-patient-portals-for-healthcare-professionals/ 
Although numerous hospitals and healthcare systems have implemented patient portals, rates of adoption are uneven. Rural and underserved communities continue to struggle with adopting digital healthcare solutions because of limited access to broadband and technology gaps. Patient portals have been implemented more slowly in Canada. Still, some provinces, like Ontario, have introduced the MyChart system, which enables patients to review their medical histories, schedule appointments, and contact physicians. Telehealth solutions also receive much stress from the Canadian government, and this has contributed to the promotion of digital resources such as patient portals.
https://www.echima.ca/patient-access-to-their-health-information-how-far-have-we-come/

Which region is expanding at the faster CAGR?
Europe is expected to register a CAGR of XX% during the forecast period. Key drivers of the market in this region are the increasing incidence of chronic diseases, an expanded patient pool, rising healthcare data, the expanding healthcare IT industry, and the increase in the adoption of telehealth services and EHRs. A number of countries have been implementing patient portals in different healthcare facilities. Patient portals are increasingly being implemented in hospitals, ambulatory surgery centers, acute care facilities, and other healthcare organizations, adding to the mounting demand. Additionally, in February 2021, Medway NHS (National Health Services) Foundation Trust implemented Allscripts Sunrise electronic patient records to enhance its digital maturity rapidly, following Digital Health Industry trends. With this, clinicians should gain improved access to a single view of patient information with the release of clinical papers with in-context links to other IT systems operating within the trust. 
https://www.digitalhealth.net/2021/02/medway-selects-allscripts-epr-to-bolster-digital-maturity/ 
It is the role of the UK government to ensure that these portals are standardized throughout the nation to provide uniform quality digital services. The NHS Digital framework gives precise direction on how patient portals can be integrated with health records so that interoperability among different health systems is enabled.
In England, there is the NHS app, which has been recently merged with a patient portal called Patients Know Best (PKB). The portal provides personalized health data which is generated by GPs, hospitals, mental health services, and community. Patients also contribute with their own data like their own health data from monitoring devices and questionnaires.
https://patientsknowbest.com/ 
In France, patient portals are mainly run at the regional level, and their accessibility differs across regions. Nonetheless, the Health Data Hub and Digital Health Agency are government institutions that are aiming to consolidate digital health services at the national level. Likewise, Nordic nations such as Sweden and Denmark have invested heavily in digital health infrastructure, and patient portals are now standard in healthcare systems in these nations.
https://pmc.ncbi.nlm.nih.gov/articles/PMC6697511/ 
 

 
 

The current report Scope analyzes Patient Portals Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Switzerland, Luxembourg, Rest of Europe)
• Asia Pacific (China, Japan, South Korea, India, Australia, Singapore, Taiwan, South East Asia, Rest of APAC)
• Latin America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East (Saudi Arabia, Turkey, UAE, Egypt, Qatar, Rest of Middle East)
• Africa (Nigeria, South Africa, Rest of Africa)

The above graph is for illustrative purposes only.

Patient Portals Market Analysis

Based on the Portals, the global Patient Portals market is divided into Standalone Patient Portals and Integrated Patient Portals.

Based on the portal, the integrated patient portal segment accounted for XX% market share in 2024. Integrated portals provide an overall solution that adds to efficiency, has several functions, and is affordable. They obviate the necessity of having different systems and are likely to gain from research into pre-integrated EHR peripherals in the future.
In addition, such systems provide multiple business operations with a single interface to the user. They are cheaper, more in vogue, and highly sought after as they offer a one-stop solution.

For instance, Allscripts, a prominent provider of EHR, and Medfusion entered into a strategic alliance in July 2021 to offer Allscripts EHR and Practice Management clients the highest-ranked Medfusion patient portal. Physician offices will be able to save time, reduce expenses, and increase revenue with the new Allscripts online patient portal, which will feature elements that are very well-liked by patients.
https://investor.veradigm.com/news-releases/news-release-details/allscripts-and-medfusion-partner-provide-patient-portal 
Because of its capability to offer one-stop solutions that assist with efficiency, multiple functionality, and cost-effective solutions. Integrated portals reduce the need to create a standalone customized system to fill the gap between physician needs and patient data. Furthermore, research activities focused on the development of pre-integrated EHR peripherals are likely to propel the growth. EMR/EHR with built-in patient portals function as a module on any other healthcare IT system or current EMR/EHR.  Over the last few years, EHR vendors began to modify their software. They began searching for means to include patient engagement tools to enhance their product offering and provide more amazing patient support. Major vendors provide EHR-integrated patient portals, including WRS Health, ZH Healthcare, and more.
https://www.wrshealth.com/ 
https://www.open-emr.org/wiki/index.php/ZH_Healthcare 
For instance, ORS (Online Registration System) is a patient portal that is integrated, a Digital India solution, where patients can have online access to hospital facilities such as OPD appointments, reports of tests, and blood availability, with integration of Ayushman Bharat Health Account. 
https://ors.gov.in/ 

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Patient Portals Industry. Request a Free Sample PDF!

Based on the Deployment Mode, the global Patient Portals market is divided into Cloud-Based, On-premise, Web-Based.

Based on the deployment mode, the web-based segment accounted for XX% of market share in 2024. The expansion of the segment is due to the advantages that this software has, like lesser implementation time, no hardware investment, auto software updates, and low up-front investment. Unlike on-premises software, web-based software can be installed remotely and managed by a third party. Providers of web-based software tend to charge either a yearly or a monthly fee, depending on usage. Major benefits linked with web-based software are cost-effectiveness (since no purchase of any software or hardware system is required), quick return on investment, and ease of deployment.
For instance, in February 2022, DC Health introduced a web-based portal, 'Digital Vaccine Record (DVR),' which provides district residents with secure, easy, and free access to their official COVID-19 vaccination records. DVR, a certified electronic vaccination record derived from the District of Columbia's Immunization Information System (DOCIIS), is available on smartphones, tablets, and laptops and features a QR code. When read by a SMART Health Card reader, it presents the same information as the physical vaccine card offered by the Centers for Disease Control and Prevention (CDC). Thus, the government and private sectors introduced new Healthcare Portals and services for different purposes amid the pandemic.
https://dchealth.dc.gov/release/dc-health-launches-new-portal-residents-access-covid-19-vaccination-records 
Web technology is being utilized in full in the pharmacy sector to enhance the efficacy, efficiency, and quality of healthcare services through the minimization of errors associated with hand-written prescriptions. Web-based patient portals entail electronically writing prescriptions using given webpage links by suppliers. Large hospitals and other healthcare facilities employ these portals for purposes of taking care of their higher demand.

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Patient Portals End-User Segment Analysis

Based on the End-User, the global Patient Portals market is divided into Hospitals and Clinics, Pharmacies, Other End-Users.

Based on the end user, the hospitals and clinics segment accounted for XX% of market share in 2024. The patient portal technology is gaining popularity in the healthcare sector, particularly in hospitals. Hospitalization is usually precipitated by clinical conditions, and the amount of medical data accrued during this period may be voluminous, hence enhancing the complexity of the display. Consequently, hospitals are opting for patient portals to enhance patient engagement. Hospitals are increasingly using patient portals with the rising awareness and the need for health information management. The healthcare providers' high adoption of patient portals is driving the segment's growth.

For instance, Mayo Clinic, one of the best-known healthcare providers, has been a leader in adopting patient portal technology. Their Mayo Clinic Patient Portal enables patients to view medical records, arrange appointments, correspond with healthcare providers, and receive laboratory results. With patient information growing quickly as a result of acute clinical conditions during their stay in hospital, Mayo Clinic employs the portal to give patients greater access to their health data, enhancing patient engagement with their care and lowering administrative workloads for healthcare staff.
https://www.mayoclinic.org/healthy-lifestyle/consumer-health/in-depth/telehealth/art-20044878#:~:text=Your%20primary%20care%20clinic%20may,appointment%20reminders%20for%20preventive%20care. 
 

• Hospitals and Clinics
• Pharmacies
• Other End-Users

Author's Detail

Swasti Dharmadhikari

Research associate at Cognitive Market Research

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Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.

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