Global Healthcare CRM
Market Report
2025
The global healthcare CRM market size is USD 17.4 billion in 2024. The healthcare CRM market will show strongest growth with a compound annual growth rate (CAGR) of 14.6% from 2024 to 2031. This expansion can be attributed to technological progress.
The base year for the calculation is 2024. The historical will be 2021 to 2024. The year 2025 will be estimated one while the forecasted data will be from year 2025 to 2033. When we deliver the report that time we updated report data till the purchase date.
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According to Cognitive Market Research, the global healthcare CRM market size is USD 17.4 billion in 2024 and will expand at a compound annual growth rate (CAGR) of 14.6% from 2024 to 2031.
2024 | 2025 | 2032 | 2033 | CAGR | |
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Global Healthcare CRM Market Sales Revenue | $ 17.4 Million | 121212 | 121212 | 121212 | 14.6% |
Base Year | 2024 |
Historical Data Time Period | 2021-2024 |
Forecast Period | 2025-2033 |
Market Split by Component |
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Market Split by Deployment Model |
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Market Split by Functionality |
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Market Split by End-User |
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List of Competitors |
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Regional Analysis |
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Country Analysis |
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Report scope is customizable as we have a huge database of Healthcare CRM industry. We can deliver an exclusive report Edition/Consultation as per your data requirements. Request for your Free Sample Pages.
Healthcare CRM Market is Segmented as below. Particular segment of your interest can be provided without any additional cost. Download the Sample Pages!
Healthcare customer relationship management describes a system that is specifically made to administer and evaluate interactions between healthcare professionals and patients. In the end, they result in higher patient satisfaction and results because they allow for tailored patient involvement, efficient follow-ups, and better coordination among healthcare teams. The healthcare industry is anticipated to be a key driver of market expansion due to the increasing demand for structured data and automation. The increasing demand to improve customer experience, together with technological breakthroughs such as the incorporation of AI in CRM solutions, is driving the wider use of these solutions in the healthcare industry. Furthermore, the high cost and stringent regulations are two key factors that are preventing the healthcare CRM business from expanding. Additionally, healthcare CRM's better care coordination and health outcomes are the results of using customer relationship management systems to keep track of patients’ histories and preferences, which is driven by the growing healthcare sector across the world.
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In June 2024, Salesforce announced the general availability of Life Sciences Cloud. This platform is designed for organizations in the pharmaceutical and medical technology industries. It helps with personalizing patient and healthcare professional engagement, as well as streamlining clinical operations through data, automation, and trusted AI.
(Source:https://www.salesforce.com/news/stories/life-sciences-cloud-ai-availability/)
Top Companies Market Share in Healthcare CRM Industry: (In no particular order of Rank)
If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.
According to Cognitive Market Research, North America emerged as the dominant region in the healthcare CRM market because of better healthcare facilities and enabling governmental programs in the area. In addition, the demand for healthcare customer relationship management solutions is also driven by the substantial expenditures made in healthcare IT and the strong emphasis on patient-centered care. Further driving healthcare CRM usage in the region is the strict regulatory environment that guarantees compliance and data protection. Furthermore, leading companies in the sector and technological progress in this region are causing the growth of the healthcare CRM market.
Asia-Pacific stands out as the fastest-growing region in the healthcare CRM market due to the rising tide of patient awareness, the rapid expansion of healthcare infrastructure, and the popularity of digital health. Additionally, rising healthcare IT investments by the government and the growing need for better healthcare services from the middle class. Moreover, healthcare customer relationship management systems are in high demand in the region because of the growing healthcare industry and intense competition.
The current report Scope analyzes Healthcare CRM Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com
The above graph is for illustrative purposes only.
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Global Healthcare CRM Market Report 2025 Edition talks about crucial market insights with the help of segments and sub-segments analysis. In this section, we reveal an in-depth analysis of the key factors influencing Healthcare CRM Industry growth. Healthcare CRM market has been segmented with the help of its Component, Deployment Model Functionality, and others. Healthcare CRM market analysis helps to understand key industry segments, and their global, regional, and country-level insights. Furthermore, this analysis also provides information pertaining to segments that are going to be most lucrative in the near future and their expected growth rate and future market opportunities. The report also provides detailed insights into factors responsible for the positive or negative growth of each industry segment.
This report categorizes competitors in the (Keyword) market based on their product offerings and business models. It includes key details such as definitions, benefits, applications, technological advancements, and regional advantages for each type of medical device. Market growth figures, such as market share percentages, revenue, and growth rates (e.g., CAGR), are provided for each segment over the specified period.
Component of Healthcare CRM analyzed in this report are as follows:
The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Healthcare CRM Industry. Request a Free Sample PDF!
This report analyzes revenue growth in the {Keyword} market across global, regional, and national levels, highlighting trends and opportunities for each application. It examines how sectors like diagnostics, therapy, and monitoring utilize devices to meet healthcare needs. Key factors include market size, revenue contributions, technological innovations (e.g., AI diagnostics), and regulatory considerations. The report also covers the value chain, identifying key players and processes within the industry. (For more information, please request a sample or contact our research team)
Some of the key Deployment Model of Healthcare CRM are:
The above Graph is for representation purposes only. This chart does not depict actual Market share.
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According to cognitive market research, customer service and support is the dominant category as a result of the growing demand for effective management of patient contacts and individualized patient care. Additionally, a more satisfied and devoted patient base is the result of an efficient customer relationship management system that improves communication, simplifies appointment scheduling, and offers prompt assistance. Furthermore, they aid healthcare personnel in handling patient inquiries and feedback, which enhances the overall efficiency and quality of service. < /p>
Research Associate at Cognitive Market Research
Anushka Gore is a seasoned market researcher specializing in the dynamic landscape of the Pharmaceutical industry. With a keen analytical mind and a deep passion for healthcare advancements, she has dedicated herself unraveling the intricate market trends and consumer behaviors that shape the future of medical technologies and services.
Anushka Gore is a seasoned market researcher specializing in the dynamic landscape of the medical devices & consumables industry. She has dedicated herself unraveling the intricate market trends and consumer behaviors that shape the future of medical technologies and services. Her expertise in Market Research and business intelligence has equipped her with the skills necessary to analyze complex information and provide strategic recommendations.
In her current role, Anushka is a highly motivated and detail-oriented research analyst with a passion for uncovering valuable insights from data. She thrives in dynamic environments where her analytical abilities and research expertise can contribute to informed decision-making for businesses. Her collaborative approach facilitated effective communication of insights, fostering a data-driven culture within the organization.Anushka remains an invaluable asset in the dynamic landscape of market research.
Our study will explain complete manufacturing process along with major raw materials required to manufacture end-product. This report helps to make effective decisions determining product position and will assist you to understand opportunities and threats around the globe.
The Global Healthcare CRM Market is witnessing significant growth in the near future.
In 2023, the Software segment accounted for noticeable share of global Healthcare CRM Market and is projected to experience significant growth in the near future.
The On-premise Model segment is expected to expand at the significant CAGR retaining position throughout the forecast period.
Some of the key companies Salesforce.com , SAP SE (Germany) and others are focusing on its strategy building model to strengthen its product portfolio and expand its business in the global market.
Please note, we have not disclose, all the sources consulted/referred during a market study due to confidentiality and paid service concern. However, rest assured that upon purchasing the service or paid report version, we will release the comprehensive list of sources along with the complete report and we also provide the data support where you can intract with the team of analysts who worked on the report.
Disclaimer:
Component | Software, Services |
Deployment Model | On-premise Model, Web/Cloud-based Model |
Functionality | Customer Service and Support, Marketing, Sales, Digital Marketing, Others |
End-User | Healthcare Providers, Healthcare Payers, Life Sciences Industry |
List of Competitors | Salesforce.com, Inc. (US), SAP SE (Germany), Oracle (US), Microsoft (US), IBM (US), Influence Health (US), SugarCRM (US), Accenture (Ireland), Healthgrades (US), Infor, Inc. (US) |
This chapter will help you gain GLOBAL Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review Global Healthcare CRM Market Split by various segments and Geographical Split.
Chapter 1 Global Market Analysis
Global Market has been segmented on the basis 5 major regions such as North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.
You can purchase only the Executive Summary of Global Market (2019 vs 2024 vs 2031)
Global Market Dynamics, Trends, Drivers, Restraints, Opportunities, Only Pointers will be deliverable
This chapter will help you gain North America Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review North America Healthcare CRM Market Split by various segments and Country Split.
Chapter 2 North America Market Analysis
This chapter will help you gain Europe Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review Europe Healthcare CRM Market Split by various segments and Country Split.
Chapter 3 Europe Market Analysis
This chapter will help you gain Asia Pacific Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review Asia Pacific Healthcare CRM Market Split by various segments and Country Split.
Chapter 4 Asia Pacific Market Analysis
This chapter will help you gain South America Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review South America Healthcare CRM Market Split by various segments and Country Split.
Chapter 5 South America Market Analysis
This chapter will help you gain Middle East Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review Middle East Healthcare CRM Market Split by various segments and Country Split.
Chapter 6 Middle East Market Analysis
This chapter will help you gain Middle East Market Analysis of Healthcare CRM. Further deep in this chapter, you will be able to review Middle East Healthcare CRM Market Split by various segments and Country Split.
Chapter 7 Africa Market Analysis
This chapter provides an in-depth analysis of the market share among key competitors of Healthcare CRM. The analysis highlights each competitor's position in the market, growth trends, and financial performance, offering insights into competitive dynamics, and emerging players.
Chapter 8 Competitor Analysis (Subject to Data Availability (Private Players))
(Subject to Data Availability (Private Players))
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
This chapter would comprehensively cover market drivers, trends, restraints, opportunities, and various in-depth analyses like industrial chain, PESTEL, Porter’s Five Forces, and ESG, among others. It would also include product life cycle, technological advancements, and patent insights.
Chapter 9 Qualitative Analysis (Subject to Data Availability)
Segmentation Component Analysis 2019 -2031, will provide market size split by Component. This Information is provided at Global Level, Regional Level and Top Countries Level The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 10 Market Split by Component Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 11 Market Split by Deployment Model Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 12 Market Split by Functionality Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 13 Market Split by End-User Analysis 2021 - 2033
This chapter helps you understand the Key Takeaways and Analyst Point of View of the global Healthcare CRM market
Chapter 14 Research Findings
Here the analyst will summarize the content of entire report and will share his view point on the current industry scenario and how the market is expected to perform in the near future. The points shared by the analyst are based on his/her detailed in-depth understanding of the market during the course of this report study. You will be provided exclusive rights to interact with the concerned analyst for unlimited time pre purchase as well as post purchase of the report.
Chapter 15 Research Methodology and Sources
Why Software have a significant impact on Healthcare CRM market? |
What are the key factors affecting the Software and Services of Healthcare CRM Market? |
What is the CAGR/Growth Rate of On-premise Model during the forecast period? |
By type, which segment accounted for largest share of the global Healthcare CRM Market? |
Which region is expected to dominate the global Healthcare CRM Market within the forecast period? |
Segmentation Level Customization |
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Global level Data Customization |
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Region level Data Customization |
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Country level Data Customization |
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Company Level |
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Additional Data Analysis |
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Additional Qualitative Data |
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Additional Quantitative Data |
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Service Level Customization |
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Report Format Alteration |
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