Self Service Technology Market Report 2025 (Global Edition)

Global Self Service Technology Market Report 2025 Market Size Split by Product Type (Vending Machine, Automated Teller Machine, Kiosks), by Solution Type (Deployment, Managed Services), by Vending Mac...

Self Service Technology Market Report Description

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Self Service Technology Market Insights Video

Competitive Landscape of Self-Service Technology Market

There is a fierce and diverse level of competition in the self-service technology business. It includes various self-service technology providers, including large multinational enterprises and smaller specialized businesses. Major market participants are heavily emphasizing R&D operations to create new items and improve existing solutions.

Self-Service Technology Market News

^{May 2023: Diebold Nixdorf, a global leader in enabling connected commerce for the financial and retail industries, today secured a multi-year services and strategic partnership with Alhamrani Universal, Saudi Arabia's leading self-service banking fintech solutions provider.}

(Source:investors.dieboldnixdorf.com/news-and-events/press-releases/news-details/2022/Alhamrani-Universal-Signs-a-Strategic-Transformation-Agreement-with-Diebold-Nixdorf-for-Saudi-Arabia/default.aspx)

^{February 2020: Hitachi Terminal Solutions (Thailand) Co., Ltd. (, a local subsidiary of Hitachi-Omron Terminal Solutions, Corp. in Thailand, announced that it had received an order for ATM deployment and management outsourcing services from Government Savings Bank ("GSB") in collaboration with Platt Nera International Limited.}

(Source:www.hitachi-ch.com/news/202002-001.html

Top Companies Market Share in Self Service Technology Industry: (In no particular order of Rank)

• AZKOYEN
• S.A.
• Diebold Nixdorf Incorporated
• Fujitsu
• HESS Cash Systems
• HYOSUNG TNS
• KIOSK Information Systems
• NCR Corporation
• Toshiba Tec Corporation
• Hitachi Terminal Solutions
• Crane Co.
• IBM Corporation
• Frank Mayer and Associates Inc.
• Vend-Rite
• Confidential Data
• Access The Paid Version
• Data Hidden

*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

The Asia and Pacific Self-Service Technology Market Dominate the Largest Share of Global Market

According to Cognitive Market Research, Asia Pacific dominated the market in 2022 and contributed significantly to worldwide revenue due to several factors. The increased popularity of self-service technologies is expected to accelerate over the projection period. The industry is being driven by factors such as the increased deployment of ATMs, self-service kiosks, and vending machines across the region's emerging economies. Furthermore, rising consumer spending habits and increased knowledge of this technology will stimulate regional demand.

It Expected that China Self-Service Technology Market Would Grow at Fastest Rate Over Forecast Period

Rising urbanization in China and rapid growth in the banking sector have created a significant need for self-service technology. The hospitality, transport, and financial services industries have seen considerable expansion in the country. With the rise of new business models, the region is seeing an increase in IT-enabled self-service.  Furthermore, China's market is expected to increase in the next years due to rising consumer spending power, high living standards, GDP growth, and rising product sales.

The Driving Forces Behind Self-Service Technology Market in North America

Banks, travel and transportation, retail, and hospitality are increasing their spending on self-assisted and intelligent technology, fueling market growth. An important element leading to the rapid rise of IT-enabled self-services in this region is the creation of new business models.  The increasing market demand is good news for businesses. To address the expectations of their tech-savvy clients, big industrial enterprises are now focusing on implementing innovative solutions.

The current report Scope analyzes Self Service Technology Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Switzerland, Luxembourg, Rest of Europe)
• Asia Pacific (China, Japan, South Korea, India, Australia, Singapore, Taiwan, South East Asia, Rest of APAC)
• Latin America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East (Saudi Arabia, Turkey, UAE, Egypt, Qatar, Rest of Middle East)
• Africa (Nigeria, South Africa, Rest of Africa)

The above graph is for illustrative purposes only.

Self Service Technology Market Analysis

By Product Type, the Automated Teller Machine Segment Predominant in Self Service Technology Market

The automated teller machine is the one that is most frequently used with self-service technology, according to Cognitive Market Research. Despite introducing new digital transaction channels, the demand for cash in both developed and developing economies is driving the expansion of ATM deployments.

Over the projected period, the vending machine segment is expected to be the fastest-growing. The increasing demand for vending machines in the business sector drives market expansion. Another aspect driving the sector in business settings is the growing demand to decrease unnecessary costs, space, and lineups.

• Vending Machine
• Automated Teller Machine
• Kiosks

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Self Service Technology Industry. Request a Free Sample PDF!

By Solution Type, the Deployment Segment Dominating the Self Service Technology Market

In the Self-Service Technology (SST) industry, the "Deployment" category refers to the many techniques or processes through which self-service technologies are developed and made available to consumers. Self-service technologies are computer-assisted solutions that enable users to complete specified activities or transactions without requiring direct human involvement. These technologies are widely employed in a variety of businesses, including retail, finance, hospitality, and healthcare.

Furthermore, organisations that use self-service technologies frequently require continual management and maintenance to keep them running well. These services are provided by managed service providers, who handle duties like as software upgrades, hardware maintenance, troubleshooting, and remote monitoring.

• Deployment
• Managed Services

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Self Service Technology Vending Machine Type Segment Analysis

By Vending Machine Type, the Beverage Segment Dominating the Self-Service Technology Market

The beverages segment had a major market share in 2022. Beverage vending machines are used in various venues worldwide, including hotels and restaurants, corporate offices, and supermarkets. Furthermore, demand for the item is rising in developed countries. The key factor driving the sector for beverage vending machines is the huge rise of the beverage industry.

According to Cognitive Market Research, the second-most popular vending machine type is the cigarette. The rising number of people addicted to smoking is the key reason driving the growth of the worldwide cigarette vending machine sector. A large investment in bars and nightclubs also fuels the global demand for cigarette vending machines.

• Beverage
• Candy
• Snacks
• Gumball
• Cigarette

Self Service Technology ATM Type Segment Analysis

By ATM Type, the Cash Dispenser Segment Dominating the Self-Service Technology Market

The cash dispensers had the most market share in 2022. ATMs with cash dispensers have made it easy for people to withdraw cash when needed for daily needs. The growing use of cash in grocery stores, transportation and stationery businesses has raised the demand for cash recycling systems to exchange for new currency denominations.

The smart ATM type held a significant share of the market in 2022. Technological improvements such as digital convergence, IoT data integration, biometrics and cybersecurity will likely drive market expansion. Technology advancement has also made it possible to build contactless ATM kiosks, which have been hailed as a safer and risk-free way to withdraw cash amid the COVID-19 pandemic.

• Conventional
• Brown Label
• White Label
• Smart ATM
• Cash Dispenser

Self Service Technology Kiosks Type Segment Analysis

By Kiosks Type, the Banking & Financial Segment Dominating the Self-Service Technology Market

In 2022, the banking & financial kiosks held the greatest stake. Bank kiosks are self-contained, self-service computing terminals that offer consumers on-demand banking services, facilities, and transactions anytime. Bank kiosks are adaptable and compact, allowing consumers to conduct banking and financial transactions easily and conveniently.

According to Cognitive Market Research, the ticketing kiosk machine is the second most popular. A few major aspects drive the ticketing kiosk sector, prompting many businesses to choose this technology. The first is that using these kiosks can make the ticketing process more efficient. Customers will no longer be subjected to long queues, extended wait times, or human mistakes.

• Photo
• DVD
• Ticketing
• HR & Employment
• Patient Self Service
• Information Providing
• Banking & Financial
• Specialized

Author's Detail

Swasti Dharmadhikari

Research associate at Cognitive Market Research

LinkedIn

Profile

Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.

Author's Conclusion