Healthcare Business Process Outsourcing Market Report 2025 (Global Edition)

Global Healthcare Business Process Outsourcing Market Report 2025 Market Size Split by Payer Service (Claims Management, Integrated Front-End Services and Back-Office Operations, Member Management, Pr...

Healthcare Business Process Outsourcing Market Report Description

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Impact of Tariff Trumph on Pharmaceuticals Industry

The reintroduction of tariffs under President Trump’s “Liberation Day Tariffs” in April 2025 has created significant disruption in global pharmaceutical trade. These tariffs, ranging from 10% to 46%, specifically target pharmaceutical products, APIs (active pharmaceutical ingredients), medical packaging, and machinery from key manufacturers in China and India. This has led to increased production costs, supply chain delays, and regulatory challenges for U.S.-based pharmaceutical companies.

The tariffs have particularly impacted generic drug manufacturers, who rely heavily on APIs from China and India. Biopharmaceuticals and vaccines are also feeling the pressure, with tariffs on critical materials like bioproduction media and cold-chain packaging raising costs by up to 25%. Similarly, contract manufacturing organizations (CMOs) are grappling with the need to identify new suppliers and adjust production plans to mitigate rising costs.

Foreign governments, including the European Union, have retaliated with tariffs on U.S. pharmaceutical exports, further complicating global trade. Clinical trials are also impacted, as tariffs on drugs and diagnostic kits delay trial timelines.

Market research is increasingly crucial for navigating these challenges. By providing real-time data on API pricing, supplier reliability, and tariff impact, pharmaceutical firms can make informed decisions on sourcing, compliance, and investment strategies. This data-driven approach helps mitigate risks, optimize supply chains, and identify alternative manufacturing hubs to offset tariff-related disruptions.

Overall, market research is essential for pharmaceutical companies to adapt to the new tariff landscape, enabling them to maintain competitive advantage and navigate global trade dynamics effectively.

Healthcare Business Process Outsourcing Market Insights Video

Competitive Landscape of the Healthcare Business Process Outsourcing Market

The healthcare BPO market's competitive landscape includes the top players' products, financials, business overviews, and strategies. There are a number of significant participants in the fragmented healthcare BPO industry. There are currently a few significant players who hold a majority of the market share. A few other smaller firms are also making significant headway into the market due to the growing need for mobile health and advancements in healthcare systems.

August 2024: San Francisco-based ANI Healthcare Solutions, a denial management firm, was fully acquired by EnableComp, a specialty revenue cycle solutions supplier for the healthcare industry. By adding ANI's denial management experience to EnableComp's portfolio, this acquisition expands the capabilities of the E360 RCM intelligent automation platform and strengthens it. (Source:https://enablecomp.com/resources/news/enablecomp-acquires-ani-expands-denial-management/) July 2024: Everise and Sanas, a global leader in real-time speech and accent transformation technologies, forged a strategic alliance. Through this partnership, Everise gets an early start on Sanas' services for business process outsourcing (BPO) in the healthcare industry. In this competitive sector, this is meant to increase cost efficiency, production, and customer happiness. (Source:https://weareeverise.com/everise-and-sanas-exclusively-partner-to-transform-customer-experience/)

Top Companies Market Share in Healthcare Business Process Outsourcing Industry: (In no particular order of Rank)

• Xerox Corporation
• Hinduja Global Solutions Limited.
• DSM
• Accenture
• Cognizant Technology Solutions
• Wipro
• Genpact
• ExlService Holdings
• Inc.
• Catalent
• Inc
• HCL Technologies Limited
• Conduent
• Inc.
• Invensis Technologies Pvt Ltd
• AGS Health
• Outsource2india
• Omega Healthcare Management Services
• Pacific Ventures
• WNS (Holdings) Ltd.
• TeamHGS
• Flatworld Solutions Inc.
• Taskforce BPO
• Confidential Data
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• Data Hidden

*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

Regional Analysis of the Healthcare Business Process Outsourcing Market

Which Region Dominates the Healthcare Business Process Outsourcing Market in 2024?

According to Cognitive Market Research, North America dominated the market in 2024. It accounted for around 40% of the global revenue. The growing number of people seeking insurance, the consolidation of the healthcare system, the requirement to use ICD-10 codes, the need to reduce healthcare delivery costs, and the impending patent cliffs for pharmaceutical companies are the primary drivers of the growth of the North American healthcare BPO market.

Which Region is Expanding at the Fastest CAGR?

Asia Pacific stands out as the fastest-growing region in the Healthcare Business Process Outsourcing Market. Improved patient care, easier availability of healthcare services, and a rise in the need for healthcare solutions are the factors driving the growth of the healthcare infrastructure, which is expected to accelerate the market's growth.

The current report Scope analyzes Healthcare Business Process Outsourcing Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Switzerland, Luxembourg, Rest of Europe)
• Asia Pacific (China, Japan, South Korea, India, Australia, Singapore, Taiwan, South East Asia, Rest of APAC)
• Latin America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East (Saudi Arabia, Turkey, UAE, Egypt, Qatar, Rest of Middle East)
• Africa (Nigeria, South Africa, Rest of Africa)

The above graph is for illustrative purposes only.

North America Healthcare Business Process Outsourcing Market Analysis

According to Cognitive Market Research, the global Healthcare Business Process Outsourcing Market size was estimated at USD 396485.12 Million, out of which North America held the major market of more than 40% of the global revenue with a market size of USD 158594.05 million in 2024 and will grow at a compound annual growth rate (CAGR) of 8.8% from 2024 to 2031.

• According to Cognitive Market Research, the US had a major share in the Healthcare Business Process Outsourcing Market with a market size of USD 125130.70 million in 2024 and is projected to grow at a CAGR of 8.6% during the forecast period. The nation's rise in adoption of AI and automation in the healthcare sector.
• The Canada Healthcare Business Process Outsourcing Market had a market share of USD 19031.29 million in 2024 and is projected to grow at a CAGR of 9.6% during the forecast period. Canada's rise in trend for remote patient management and telemedicine is propelling the market growth.
• The Mexico Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.3% during the forecast period, with a market size of USD 14432.06 million in 2024.

Europe Healthcare Business Process Outsourcing Market Analysis

According to Cognitive Market Research, the global Healthcare Business Process Outsourcing Market size was estimated at USD 396485.12 Million, out of which Europe held the market of more than 30% of the global revenue with a market size of USD 118945.54 million in 2024 and will grow at a compound annual growth rate (CAGR) of 9.1% from 2024 to 2031.

• The United Kingdom Healthcare Business Process Outsourcing Market had a market share of USD 19982.85 million in 2024 and is projected to grow at a CAGR of 9.9% during the forecast period. In the UK, Healthcare Business Process Outsourcing sales witness an upswing due to the nation's rising demand for remote patient management.
• The France Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 8.3% during the forecast period, with a market size of USD 10942.99 million in 2024.
• According to Cognitive Market Research, the German Healthcare Business Process Outsourcing Market size was valued at USD 23551.22 million in 2024 and is projected to grow at a CAGR of 9.3% during the forecast period. In Germany, Healthcare Business Process Outsourcing surged due to the presence of major market players and the rise in adoption of automation in the healthcare industry.
• The Italy Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 8.5% during the forecast period, with a market size of USD 10229.32 million in 2024.
• The Russia Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 8.1% during the forecast period, with a market size of USD 18436.56 million in 2024.
• The Spain Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 8.2% during the forecast period with a market size of USD 9753.53 million in 2024
• The Luxembourg Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.2% during the forecast period, with a market size of USD 3687.31 million in 2024.
• The Portugal Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 8.9% during the forecast period, with a market size of USD 2497.86 million in 2024.
• The Greece Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.4% during the forecast period, with a market size of USD 1427.35 million in 2024.
• Rest of Europe's Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 7.8% during the forecast period, with a market size of USD 18436.56 million in 2024.

Asia Pacific Healthcare Business Process Outsourcing Market Analysis

According to Cognitive Market Research, the global Healthcare Business Process Outsourcing Market size was estimated at USD 396485.12 Million, out of which Asia Pacific held the market of around 23% of the global revenue with a market size of USD 91191.58 million in 2024 and will grow at a compound annual growth rate (CAGR) of 12.6% from 2024 to 2031.

• According to Cognitive Market Research, the China Healthcare Business Process Outsourcing Market size was valued at USD 41036.21 million in 2024 and is projected to grow at a CAGR of 12.1% during the forecast period. Healthcare Business Process Outsourcing surged in China due to the adoption of various technologies in the healthcare industry.
• The Japan Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 6.0% during the forecast period, with a market size of USD 12584.44 million in 2024.
• The India Healthcare Business Process Outsourcing Market had a market share of USD 10942.99 million in 2024 and is projected to grow at a CAGR of 14.4% during the forecast period. India's healthcare initiatives taken by the government.
• The South Korean Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 11.7% during the forecast period, with a market size of USD 9119.16 million in 2024.
• The Australian Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 12.3% during the forecast period, with a market size of USD 4741.96 million in 2024.
• The South East Asia Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 13.6% during the forecast period, with a market size of USD 6292.22 million in 2024.
• The Rest of Asia Pacific Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 12.4% during the forecast period, with a market size of USD 6474.60 million in 2024.

South America Healthcare Business Process Outsourcing Market Analysis

According to Cognitive Market Research, the global Healthcare Business Process Outsourcing Market size was estimated at USD 396485.12 Million, out of which the Latin America market has more than 5% of the global revenue with a market size of USD 19824.26 million in 2024 and will grow at a compound annual growth rate (CAGR) of 10.0% from 2024 to 2031. .

• According to Cognitive Market Research, the Brazil Healthcare Business Process Outsourcing Market size was valued at USD 8484.78 million in 2024 and is projected to grow at a CAGR of 10.6% during the forecast period. Healthcare Business Process Outsourcing flourished in Brazil due to the rising demand for remote patient management and telemedicine.
• Argentina's Healthcare Business Process Outsourcing Market had a market share of USD 3330.48 million in 2024 and is projected to grow at a CAGR of 10.9% during the forecast period. Argentina's increasing demand for business intelligence augments the demand.
• Colombia Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.8% during the forecast period, with a market size of USD 1764.36 million in 2024.
• Peru Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 10.2% during the forecast period, with a market size of USD 1625.59 million in 2024.
• Chile Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 10.3% during the forecast period, with a market size of USD 1427.35 million in 2024.
• The Rest of Latin America's Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.1% during the forecast period, with a market size of USD 3191.71 million in 2024.

Middle East Healthcare Business Process Outsourcing Market Analysis

According to Cognitive Market Research, the global Healthcare Business Process Outsourcing Market size was estimated at USD 396485.12 Million, out of which the Middle East and Africa held the major market of around 2% of the global revenue with a market size of USD 7929.70 million in 2024 and will grow at a compound annual growth rate (CAGR) of 10.3% from 2024 to 2031.

• The GCC Countries Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 11.1% during the forecast period, with a market size of USD 3393.91 million in 2024. Healthcare Business Process Outsourcing sales flourish due to rising clinical process outsourcing.
• The Egypt Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 10.6% during the forecast period, with a market size of USD 832.62 million in 2024.
• The South Africa Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 11.3% during the forecast period, with a market size of USD 1252.89 million in 2024. Healthcare Business Process Outsourcing sales flourish in South Africa due to technological advancements, increasing demand, and government initiatives for healthcare .
• The Turkey Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.8% during the forecast period, with a market size of USD 681.95 million in 2024.
• The Nigeria Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.4% during the forecast period, with a market size of USD 832.62 million in 2024.
• The Rest of MEA Healthcare Business Process Outsourcing Market is projected to witness growth at a CAGR of 9.3% during the forecast period, with a market size of USD 935.70 million in 2024.

Healthcare Business Process Outsourcing Market Analysis

Healthcare Business Process Outsourcing Market Payer Service Segment Analysis

According to Cognitive Market Research, claims management stands out as the dominant category over the projected period. This increase is due to more patients accessing electronic health services, including electronic health records. The claims management market is expanding as a result of an increase in hospital admissions and claims due to the rising frequency of chronic illnesses such as cardiovascular diseases (CVDs). It focuses mostly on healthcare facilities (clinics), pharmacies, and hospitals that provide services that are reimbursed by private insurance plans.

Care management emerges as the fastest-growing category in the Healthcare Business Process Outsourcing Market owing to the control of healthcare costs, increasing demand for managing chronic conditions programs, and improving patient outcomes.

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Healthcare Business Process Outsourcing Industry. Request a Free Sample PDF!

Healthcare Business Process Outsourcing Market Provider Service Segment Analysis

According to Cognitive Market Research, the dominant category is revenue cycle management (RCM). RCM is a tool used by healthcare organizations to track their financial interactions with patients from the time of their first consultation until the last payment of any outstanding balances owed to the system. From managing billing and collections to managing administrative tasks, the RCM offers the provider a number of advantages. This cutting-edge system uses sophisticated electronic health records, billing, and payment processing tools to manage administrative tasks. As a result, the growing demand for RCM services in the healthcare industry is anticipated to accelerate market expansion.

The fastest-growing category in the Healthcare Business Process Outsourcing Market is Patient Care and Patient Enrolment due to growing incidences of chronic diseases, including cardiovascular diseases (CVDs), that require advanced patient care.

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Healthcare Business Process Outsourcing Pharmaceutical Service Segment Analysis

Healthcare Business Process Outsourcing Market Pharmaceutical Service Segment Analysis

According to Cognitive Market Research, the dominant category is manufacturing services. The outsourcing of manufacturing services allows healthcare companies to optimize costs, increase operational efficiency, and emphasize their key competencies while utilizing specialized expertise. The manufacturing segment includes contract manufacturing organization (CMO), biotechnology manufacturing, pharmaceutical manufacturing, and medical device manufacturing services.

The fastest-growing category in the Healthcare Business Process Outsourcing Market is Research and Development Services. Research and development service is the outsourcing of different R&D tasks to specialized service providers. These suppliers support pharmaceutical, biotechnology, and medical device companies in carrying out their R&D projects economically and effectively. Drug discovery management and clinical trial management are two of the main services provided by service providers.

• Manufacturing Services
• Research and Development Services

Author's Detail

Manjiri Kanhere

Senior Research Associate at Cognitive Market Research

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Manjiri Kanhere is an experienced market researcher focused on the Pharma & Healthcare industry. With over 3+ years of experience, She has worked with major pharmaceutical companies and healthcare providers, helping them to understand market trends, identify new business opportunities, and develop effective sales & marketing strategies. Her expertise lies in the ability to analyze complex data sets and deliver insights that drive business decisions. At Cognitive Market Research, she handles the market research related to Pharma and healthcare industry.

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