Global Conversational AI
Market Report
2025
Global Conversational AI market size was USD 10.1 Billion in 2022 and it is forecasted to reach USD 51.3 by 2030. Conversational AI Industry's Compound Annual Growth Rate will be 22.6% from 2023 to 2030.
The base year for the calculation is 2024. The historical will be 2021 to 2024. The year 2025 will be estimated one while the forecasted data will be from year 2025 to 2033. When we deliver the report that time we updated report data till the purchase date.
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Global Conversational AI market size was USD 10.1 Billion in 2022 and it is forecasted to reach USD 51.3 Billion by 2030. Conversational AI Industry's Compound Annual Growth Rate will be 22.6% from 2023 to 2030.
2021 | 2025 | 2033 | CAGR | |
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Global Conversational AI Market Sales Revenue | 121212 | 121212 | 121212 | 22.6% |
Base Year | 2024 |
Historical Data Time Period | 2021-2024 |
Forecast Period | 2025-2033 |
Market Split by Business Function |
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Market Split by Conversational Interface |
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Market Split by Channel |
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List of Competitors |
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Regional Analysis |
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Country Analysis |
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Conversational AI Market is Segmented as below. Particular segment of your interest can be provided without any additional cost. Download the Sample Pages!
Conversational AI refers to the use of artificial intelligence technologies, such as natural language processing (NLP), machine learning (ML), and speech recognition, to create intelligent virtual agents or chatbots that can interact with humans through natural language conversations. Conversational AI systems can be used in various applications such as customer service, e-commerce, healthcare, education, and entertainment. These systems are designed to understand and interpret human language and respond appropriately in real-time.
Conversational AI provides a convenient way for customers to get the support they need, without having to wait on hold or navigate through complex IVR systems which are anticipated drive market growth.
Additionally, advances in natural language processing (NLP) and machine learning (ML) technologies have improved significantly in recent years, making it possible for conversational AI systems to understand and interpret human language which significantly drives the market growth.
Conversational AI systems can help businesses engage with customers in a more personalized and meaningful way, providing a better customer experience and improving customer loyalty. Also, conversational AI systems can automate repetitive tasks and handle a large volume of customer interactions simultaneously, reducing the need for human customer service representatives. This will further open up opportunities for the market in the upcoming years.
The high cost of implementation and maintenance of conversational AI technology could be a significant barrier for many businesses, particularly small and medium-sized enterprises (SMEs), who may not have the resources or expertise to invest in this technology this factor may hamper the market growth.
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Google announced the Conversational Al service Bard for testers (February 2023)
Bard is to combine the breadth of human knowledge with the power, wit, and creativity of Google's expansive language models. It provides unique, top-notch responses using information from the internet. It will initially be made available by the corporation utilizing a lightweight version of LaMDA. This much simpler approach utilizes a lot fewer computer resources, so it can be scaled to more users and get more feedback.
Top Companies Market Share in Conversational AI Industry: (In no particular order of Rank)
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North America has the largest revenue share in the conversational AI market. Additionally, conversational AI is frequently used in conjunction with intelligent virtual agents or chatbots to communicate quickly and effectively with complex systems. The rising popularity of voice-based search is expected to boost the market in this region.
The current report Scope analyzes Conversational AI Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com
The above graph is for illustrative purposes only.
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Global Conversational AI Market Report 2025 Edition talks about crucial market insights with the help of segments and sub-segments analysis. In this section, we reveal an in-depth analysis of the key factors influencing Conversational AI Industry growth. Conversational AI market has been segmented with the help of its Business Function, Conversational Interface Channel, and others. Conversational AI market analysis helps to understand key industry segments, and their global, regional, and country-level insights. Furthermore, this analysis also provides information pertaining to segments that are going to be most lucrative in the near future and their expected growth rate and future market opportunities. The report also provides detailed insights into factors responsible for the positive or negative growth of each industry segment.
Based on business function, the human resource (HR) segment has the largest revenue share in the conversational AI market. Organizations may use Conversational Al for HR to deploy intelligent chatbots that can answer a variety of questions quickly, correctly, and affordably. By obtaining applicant information straight from the website, a conversational Al chatbot helps the HR division with the hiring process.
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Market segmentation by Conversational Interface is another crucial element in understanding the dynamics of the Conversational AI industry. Applications refer to the specific uses or end-user industries that drive demand for the Conversational AI products or services. These can vary widely, depending on the nature of the market, ranging from healthcare, manufacturing, and retail to more specialized sectors like aerospace, automotive, and telecommunications. By breaking down the market according to its applications, businesses can gain insight into which industries are adopting Conversational AI-related solutions most effectively, and where new opportunities are emerging.
Moreover, analyzing application trends helps in recognizing which industries are growing faster, where innovations are occurring, and which markets are saturated, allowing businesses to strategically position themselves in the most promising areas of the market. Get in touch with us to receive industry-specific insights tailored to your needs
Some of the key Conversational Interface of Conversational AI are:
The above Graph is for representation purposes only. This chart does not depict actual Market share.
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Research associate at Cognitive Market Research
Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.
Swasti an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.
In her current role, Swasti manages research for service and software category, leading initiatives to uncover market opportunities and enhance competitive positioning. Her strong analytical skills and ability to provide clear, impactful findings have been crucial to her team’s success. With an expertise in market research analysis, She is adept at dissecting complex problems, extracting meaningful insights, and translating them into actionable recommendations, Swasti remains an invaluable asset in the dynamic landscape of market research.
Our study will explain complete manufacturing process along with major raw materials required to manufacture end-product. This report helps to make effective decisions determining product position and will assist you to understand opportunities and threats around the globe.
The Global Conversational AI Market is witnessing significant growth in the near future.
In 2023, the Information Technology Service Management (ITSM) segment accounted for noticeable share of global Conversational AI Market and is projected to experience significant growth in the near future.
The Chatbots segment is expected to expand at the significant CAGR retaining position throughout the forecast period.
Some of the key companies Google, IBM and others are focusing on its strategy building model to strengthen its product portfolio and expand its business in the global market.
Please note, we have not disclose, all the sources consulted/referred during a market study due to confidentiality and paid service concern. However, rest assured that upon purchasing the service or paid report version, we will release the comprehensive list of sources along with the complete report and we also provide the data support where you can intract with the team of analysts who worked on the report.
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Business Function | Information Technology Service Management (ITSM), Human Resources (HR), Sales and Marketing, Operations and Supply Chain, Finance and Accounting |
Conversational Interface | Chatbots, Interactive Voice Routing (IVR), Intelligent Virtual Assistants (IVA) |
Channel | Emails and Websites, Mobile Apps, Telephones, Messaging Apps |
List of Competitors | Google, Microsoft, IBM, AWS, Baidu, Oracle, SAP, Nuance, Artificial Solutions, Conversica, Haptik |
This chapter will help you gain GLOBAL Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review Global Conversational AI Market Split by various segments and Geographical Split.
Chapter 1 Global Market Analysis
Global Market has been segmented on the basis 5 major regions such as North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.
You can purchase only the Executive Summary of Global Market (2019 vs 2024 vs 2031)
Global Market Dynamics, Trends, Drivers, Restraints, Opportunities, Only Pointers will be deliverable
This chapter will help you gain North America Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review North America Conversational AI Market Split by various segments and Country Split.
Chapter 2 North America Market Analysis
This chapter will help you gain Europe Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review Europe Conversational AI Market Split by various segments and Country Split.
Chapter 3 Europe Market Analysis
This chapter will help you gain Asia Pacific Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review Asia Pacific Conversational AI Market Split by various segments and Country Split.
Chapter 4 Asia Pacific Market Analysis
This chapter will help you gain South America Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review South America Conversational AI Market Split by various segments and Country Split.
Chapter 5 South America Market Analysis
This chapter will help you gain Middle East Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review Middle East Conversational AI Market Split by various segments and Country Split.
Chapter 6 Middle East Market Analysis
This chapter will help you gain Middle East Market Analysis of Conversational AI. Further deep in this chapter, you will be able to review Middle East Conversational AI Market Split by various segments and Country Split.
Chapter 7 Africa Market Analysis
This chapter provides an in-depth analysis of the market share among key competitors of Conversational AI. The analysis highlights each competitor's position in the market, growth trends, and financial performance, offering insights into competitive dynamics, and emerging players.
Chapter 8 Competitor Analysis (Subject to Data Availability (Private Players))
(Subject to Data Availability (Private Players))
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
This chapter would comprehensively cover market drivers, trends, restraints, opportunities, and various in-depth analyses like industrial chain, PESTEL, Porter’s Five Forces, and ESG, among others. It would also include product life cycle, technological advancements, and patent insights.
Chapter 9 Qualitative Analysis (Subject to Data Availability)
Segmentation Business Function Analysis 2019 -2031, will provide market size split by Business Function. This Information is provided at Global Level, Regional Level and Top Countries Level The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 10 Market Split by Business Function Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 11 Market Split by Conversational Interface Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 12 Market Split by Channel Analysis 2021 - 2033
This chapter helps you understand the Key Takeaways and Analyst Point of View of the global Conversational AI market
Chapter 13 Research Findings
Here the analyst will summarize the content of entire report and will share his view point on the current industry scenario and how the market is expected to perform in the near future. The points shared by the analyst are based on his/her detailed in-depth understanding of the market during the course of this report study. You will be provided exclusive rights to interact with the concerned analyst for unlimited time pre purchase as well as post purchase of the report.
Chapter 14 Research Methodology and Sources
Why Information Technology Service Management (ITSM) have a significant impact on Conversational AI market? |
What are the key factors affecting the Information Technology Service Management (ITSM) and Human Resources (HR) of Conversational AI Market? |
What is the CAGR/Growth Rate of Chatbots during the forecast period? |
By type, which segment accounted for largest share of the global Conversational AI Market? |
Which region is expected to dominate the global Conversational AI Market within the forecast period? |
Segmentation Level Customization |
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Global level Data Customization |
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Region level Data Customization |
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Country level Data Customization |
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Company Level |
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Additional Data Analysis |
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Additional Qualitative Data |
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Additional Quantitative Data |
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Service Level Customization |
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Report Format Alteration |
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