Global Cloud CRM
Market Report
2025
The global cloud CRM market size will be USD 67.8 billion in 2024. The Cloud CRM market will show the strongest growth, with a compound annual growth rate (CAGR) of 13.9% from 2024 to 2031. The market for cloud CRM is growing due to a number of factors, including rising digitalization, government regulations, and the need for customer relationship management in the nonprofit sector.
The base year for the calculation is 2024. The historical will be 2021 to 2024. The year 2025 will be estimated one while the forecasted data will be from year 2025 to 2033. When we deliver the report that time we updated report data till the purchase date.
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According to Cognitive Market Research, the global cloud CRM market size will be USD 67.8 billion in 2024 and will expand at a compound annual growth rate (CAGR) of 13.9% from 2024 to 2031.
2021 | 2025 | 2033 | CAGR | |
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Global Cloud CRM Market Sales Revenue | 121212 | 121212 | 121212 | 13.9% |
Base Year | 2024 |
Historical Data Time Period | 2021-2024 |
Forecast Period | 2025-2033 |
Market Split by Component |
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Market Split by Deployment Type |
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Market Split by Solution Type |
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Market Split by Industry Vertical |
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Market Split by Application Type |
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Market Split by Organizational Size |
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List of Competitors |
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Regional Analysis |
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Country Analysis |
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Report scope is customizable as we have a huge database of Cloud CRM industry. We can deliver an exclusive report Edition/Consultation as per your data requirements. Request for your Free Sample Pages.
Cloud CRM Market is Segmented as below. Particular segment of your interest can be provided without any additional cost. Download the Sample Pages!
Cloud-hosted technology is referred to as cloud-based CRM. Customer data is gathered and kept in the cloud, where businesses can access it through the Internet. With the goal of tracking and enhancing customer relationship management, cloud-based CRM software arranges and automates marketing, sales, and customer care functions inside a company. Furthermore, cloud-based CRM relieves organizations of the burden of managing and storing data as well as the expense of purchasing licenses for numerous devices.
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In November 2023, Creatio partnered with Singapore-based CRM consulting company Zolution to offer its no-code platform for automating Zolution's clients' workflows. This will increase customer interaction and help its clients optimize their CRM initiatives.
(Source: https://www.creatio.com/pt-pt/company/news/22462)
Top Companies Market Share in Cloud CRM Industry: (In no particular order of Rank)
If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.
With a 43.6% market share in 2024, the North American regional market dominated the industry. The primary motivators are the growing number of businesses in the region that depend on cutting-edge technology and are anticipated to rule the market during the forecast period, as well as the growing adoption of CRM systems by these businesses. Furthermore, the North American market is anticipated to grow during the forecast period due to the ongoing acceptance of digital transformation across a number of industries, including banking, retail, and hospitality.
Asia Pacific is expected to emerge as the regional market with the quickest rate of growth. The regional market is expanding as a result of the growing need for cutting-edge CRM solutions from developing nations like China and India to enhance the customer experience. The demand for CRM systems is expected to increase as the e-commerce sector grows in Asian nations like India. Furthermore, as SMBs continue to grow in nations like India, they are emphasizing the importance of putting customer relationship management solutions into practice as part of their attempts to propel their businesses both locally and internationally.
The current report Scope analyzes Cloud CRM Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com
The above graph is for illustrative purposes only.
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Global Cloud CRM Market Report 2025 Edition talks about crucial market insights with the help of segments and sub-segments analysis. In this section, we reveal an in-depth analysis of the key factors influencing Cloud CRM Industry growth. Cloud CRM market has been segmented with the help of its Component, Deployment Type Solution Type, and others. Cloud CRM market analysis helps to understand key industry segments, and their global, regional, and country-level insights. Furthermore, this analysis also provides information pertaining to segments that are going to be most lucrative in the near future and their expected growth rate and future market opportunities. The report also provides detailed insights into factors responsible for the positive or negative growth of each industry segment.
We have designed the scope of Cloud CRM market through our primary and secondary research methodology. The type segment/horizontal segment analysis of Cloud CRM market provides detailed information of key leading segment revenue and share along with reasons behind its dominance across the global as well as region level. Additionally, we have also incorporated revenue and Y-O-Y growth of each segment with detailed qualitative analysis.
Cloud CRM market types/products segment analysis enables clients to expand into new markets and diversify their customer base. Thus, this section helps to creates additional revene streams and strengthens their competitive position in the market. we also design customized scope as per clinet requirement. In case of any requirment kindly connect with our research team.
Component of Cloud CRM analyzed in this report are as follows:
The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Cloud CRM Industry. Request a Free Sample PDF!
This industry is one of the most dynamic industries, mainly fuelled by advanced technological, changing customer needs, and regulatory environments. In this chapter, we have included Cloud CRM market size, revenue share and growth rate for each application/end-user segment across the globe as well as regional level.
Moreover, we have also provides qualitative analysis such as driving and restraining factors which affects the Cloud CRM market growth. This section helps companies to gain a deeper understanding of the market trends, challenges and technological advancements. Thus this analysis allows companies to build strategies and make informed decisions in a highly competitive and rapidly evolving market.
Some of the key Deployment Type of Cloud CRM are:
The above Graph is for representation purposes only. This chart does not depict actual Market share.
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In 2024, the segment with the most market share, large companies, held 61.1%. Customer relationship management software is used to help integrate customer data with business process management features and enable users to coordinate with their customer support processes, sales, and marketing, which drive the overall performance of the company. Large organizations typically have multiple operational departments. Large enterprises are looking for CRM software that uses analytics and artificial intelligence in particular because they want to automate tasks and boost worker productivity. Throughout the projection period, these capabilities would significantly increase the need for CRM solutions among large organizations.
Senior Research Analyst at Cognitive Market Research
Catering to tailored needs of clients in Consulting, Business Intelligence, Market Research, Forecasting, Matrix-Modeling, Data Analytics, Competitive Intelligence, Primary research and Consumer Insights.
Catering to tailored needs of clients in Consulting, Business Intelligence, Market Research, Forecasting, Matrix-Modelling, Data Analytics, Competitive Intelligence, Primary research and Consumer Insights. Experience in analyzing current trends, market demand, market assessment, growth indicators, competitors' strategy, etc. to help top management & investors to make strategic and tactical decisions in the form of market reports and presentations. Successfully delivered more than 500+ client & consulting assignments across verticals. Ability to work independently as well as with a team with confidence and ease.
I am committed to continuous learning and staying at the forefront of emerging trends in research and analytics. Regularly engaging in professional development opportunities, including workshops and conferences, keeps my skill set sharp and up-to-date. I spearheaded research initiatives focused on market trends and competitive landscapes. I have a proven track record of conducting thorough analyses, distilling key insights, and presenting findings in a way that resonates with diverse stakeholders. Through collaboration with cross-functional teams, I played a pivotal role in shaping business strategies rooted in robust research.
Our study will explain complete manufacturing process along with major raw materials required to manufacture end-product. This report helps to make effective decisions determining product positioning and will assist you to understand opportunities and threats around the globe.
The Global Cloud CRM Market is witnessing significant growth in the near future.
In 2023, the Solution segment accounted for noticeable share of global Cloud CRM Market and is projected to experience significant growth in the near future.
The Public Cloud segment is expected to expand at the significant CAGR retaining position throughout the forecast period.
Some of the key companies Adobe , Copper CRM and others are focusing on its strategy building model to strengthen its product portfolio and expand its business in the global market.
Please note, we have not disclose, all the sources consulted/referred during a market study due to confidentiality and paid service concern. However, rest assured that upon purchasing the service or paid report version, we will release the comprehensive list of sources along with the complete report and we also provide the data support where you can intract with the team of analysts who worked on the report.
Disclaimer:
Component | Solution, Services |
Deployment Type | Public Cloud, Private Cloud, Hybrid Cloud |
Solution Type | Social Monitoring, Social Mapping, Social Middleware, Social Management, Social Measurement |
Industry Vertical | IT & Telecom, BFSI, Education, Transport & Logistics, Retail, Automotive, Government & Defense, Healthcare & Life Science |
Application Type | Provisioning, Compliance Auditing, Management and Monitoring, Metering and Billing, Auto Scaling |
Organizational Size | Small & Medium Enterprise, Large Enterprise |
List of Competitors | Adobe, ClickUp, Copper CRM, Inc., Creatio, Freshworks Inc., Insightly Inc., Microsoft Corporation, monday.com, Nimble, Oracle Corporation, Salesforce.com, Inc., SAP SE, SugarCRM Inc., Zendesk, Zoho Corporation Pvt. Ltd. |
This chapter will help you gain GLOBAL Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review Global Cloud CRM Market Split by various segments and Geographical Split.
Chapter 1 Global Market Analysis
Global Market has been segmented on the basis 5 major regions such as North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.
You can purchase only the Executive Summary of Global Market (2019 vs 2024 vs 2031)
Global Market Dynamics, Trends, Drivers, Restraints, Opportunities, Only Pointers will be deliverable
This chapter will help you gain North America Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review North America Cloud CRM Market Split by various segments and Country Split.
Chapter 2 North America Market Analysis
This chapter will help you gain Europe Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review Europe Cloud CRM Market Split by various segments and Country Split.
Chapter 3 Europe Market Analysis
This chapter will help you gain Asia Pacific Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review Asia Pacific Cloud CRM Market Split by various segments and Country Split.
Chapter 4 Asia Pacific Market Analysis
This chapter will help you gain South America Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review South America Cloud CRM Market Split by various segments and Country Split.
Chapter 5 South America Market Analysis
This chapter will help you gain Middle East Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review Middle East Cloud CRM Market Split by various segments and Country Split.
Chapter 6 Middle East Market Analysis
This chapter will help you gain Middle East Market Analysis of Cloud CRM. Further deep in this chapter, you will be able to review Middle East Cloud CRM Market Split by various segments and Country Split.
Chapter 7 Africa Market Analysis
This chapter provides an in-depth analysis of the market share among key competitors of Cloud CRM. The analysis highlights each competitor's position in the market, growth trends, and financial performance, offering insights into competitive dynamics, and emerging players.
Chapter 8 Competitor Analysis (Subject to Data Availability (Private Players))
(Subject to Data Availability (Private Players))
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
This chapter would comprehensively cover market drivers, trends, restraints, opportunities, and various in-depth analyses like industrial chain, PESTEL, Porter’s Five Forces, and ESG, among others. It would also include product life cycle, technological advancements, and patent insights.
Chapter 9 Qualitative Analysis (Subject to Data Availability)
Segmentation Component Analysis 2019 -2031, will provide market size split by Component. This Information is provided at Global Level, Regional Level and Top Countries Level The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 10 Market Split by Component Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 11 Market Split by Deployment Type Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 12 Market Split by Solution Type Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 13 Market Split by Industry Vertical Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 14 Market Split by Application Type Analysis 2021 - 2033
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 15 Market Split by Organizational Size Analysis 2021 - 2033
This chapter helps you understand the Key Takeaways and Analyst Point of View of the global Cloud CRM market
Chapter 16 Research Findings
Here the analyst will summarize the content of entire report and will share his view point on the current industry scenario and how the market is expected to perform in the near future. The points shared by the analyst are based on his/her detailed in-depth understanding of the market during the course of this report study. You will be provided exclusive rights to interact with the concerned analyst for unlimited time pre purchase as well as post purchase of the report.
Chapter 17 Research Methodology and Sources
Why Solution have a significant impact on Cloud CRM market? |
What are the key factors affecting the Solution and Services of Cloud CRM Market? |
What is the CAGR/Growth Rate of Public Cloud during the forecast period? |
By type, which segment accounted for largest share of the global Cloud CRM Market? |
Which region is expected to dominate the global Cloud CRM Market within the forecast period? |
Segmentation Level Customization |
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Global level Data Customization |
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Region level Data Customization |
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Country level Data Customization |
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Company Level |
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Additional Data Analysis |
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Additional Qualitative Data |
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Additional Quantitative Data |
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Service Level Customization |
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Report Format Alteration |
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