Problem
The health club's previous marketing strategy heavily emphasized price, making it difficult to distinguish itself in a crowded market. This focus on price as a unique selling proposition led to a pricing war, with many other gyms adopting similar messaging and continually lowering prices to stay competitive. As a result, "low cost" proved to be an unsustainable branding strategy in the long term. Furthermore, fitness clubs encountered new competition from alternative workout options such as ClassPass and specialized gyms (e.g., spinning, Pilates).
In order to differentiate itself, the fitness center recognized the need for a more emotionally resonant brand differentiator as it aimed to expand its presence and core offerings. The company engaged an advertising agency to initiate a comprehensive 360-degree marketing campaign with the goal of raising brand awareness and setting itself apart from competitors without relying solely on price.
However, shifting away from price-centric marketing posed internal challenges. Key stakeholders within the company held differing opinions and found it challenging to align on alternative brand differentiators. The advertising agency experienced difficulties in convening all stakeholders to deliberate and reach a consensus on a new marketing strategy.
To address these challenges, Cognitive Market Research was engaged to facilitate a session with key stakeholders, foster alignment of viewpoints, and assist in developing a unified marketing strategy.
Solution
Cognitive Market Research implemented a comprehensive model for the workshop, structured as follows:
- Review Background Information:
The team analyzed past advertising analytics, creative outputs, research, and overall industry trends.
- Create Marketing Strategy Report and Workshop Exercises:
A detailed marketing strategy report was developed, and exercises were designed to maintain focus during the session, ensuring discussions remained on track.
- Professional Moderation:
An experienced moderator facilitated the meeting, asking pertinent questions, probing as needed, listening attentively, and keeping the session focused.
- Develop Marketing Strategy and Creative Brief:
Background data and insights from the in-person session were synthesized to produce a comprehensive marketing strategy report and a creative brief.
An expert moderator led a half-day strategy brainstorming session, evaluating the following aspects to identify the brand's unique identity:
- Self-identity:
- Who are you?
- What makes you distinct?
- Why are you relevant?
- Audience:
- Who uses your service?
- How does the brand make them feel?
- Are they satisfied?
- Communication:
- Are prospects and customers receiving the intended messages?
- Is your brand recognizable?
- Perception:
- What is working?
- What is not working?
- Are expectations met?
Result
The facilitated session offered stakeholders an organized and constructive platform to express their viewpoints. By analyzing the brand from the perspectives of self-identity, audience, communication, and perceptions, management was able to transcend mere price discussions and pinpoint authentic brand differentiators. Consequently, the company reached a consensus on a new marketing strategy for the fitness club, and the advertising agency devised a comprehensive campaign based on the plan formulated by Cognitive Market Research.
